Return Policy

IN STORE RETURNS

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WHOLESALE PRODUCTS
Large quantity, discounted wholesale products purchased directly from our warehouse are non-refundable. We may offer an exchange or partial credit for damaged, malfunctioning, missing, or misrepresented merchandise within 7 days of purchase. 

RETAIL
We offer a 30-day return policy for items purchased at retail discount prices from our store or warehouse. You may return the item within 30 days of the original purchase of the item for a exchange or refund. After 30 days, store credit may be issued if the item is in unused, working condition. You must present your receipt with a return. If you do not have the original receipt, purchases may be found under your first and last name, phone number, or email within 30 days of the item's purchase.

FINAL SALE
There are no refunds or exchanged on wholesale purchases of discounted or pallet merchandise, seasonal, clearance, free, or yard sale items; perfumes and other health, beauty, or personal care items are also final sale.

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ONLINE RETURNS

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WHOLESALE PRODUCTS
Our return policy for shipped wholesale merchandise lasts 14 days and covers replacement or credit for damaged, malfunctioning, missing, or misrepresented merchandise. You must send an email to mail@wlexperts.com with the following information:

1. What is your order number?
2. Exactly which item(s) need to be returned?
3. How many of each item(s) need to be returned?
4. What is the reason for returning each item?

After 14 days we cannot exchange or credit your wholesale purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

RETAIL
We offer a 14-day return policy for retail items purchased online and shipped from our store or warehouse. You may return the item within 14 days of the original purchase of the item for a exchange or refund. After 14 days, store credit may be issued if the item is in unused, working condition.

You must send an email to mail@wlexperts.com with the following information:

1. What is your order number?
2. Exactly which item(s) need to be returned?
3. How many of each item(s) need to be returned?
4. What is the reason for returning each item?


Items the CANNOT be returned:
Perishable goods such as food, flowers, newspapers or magazines, health and personal care items, intimate or sanitary goods, hazardous materials, flammable liquids or gases.

Please do not send your purchase back to the manufacturer.

Shipping
To return your product, you should mail your product to: 695 Red Oak Rd., Stockbridge, GA, 30281, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You may also return eligible items in store during our open hours, as long as items are within their return window of time.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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