Returns Policy

OUR GUARANTEE

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one.

You can return a product for up to 30 days from the date you purchased it. You must either present your receipt or have an account with us where we can locate your receipt through our point of sales system.

Non-verifiable purchases will not be refunded or exchanged.

Products must be in "new" and "unused" condition to be returned. Used and customer damaged products will not be eligible for return. There are no refunds or exchanges on: wholesale purchases of discounted or pallet merchandise, seasonal, clearance, free, sale items, perfumes and any health, beauty, or personal care items.

Due to COVID-19, all sales are final on any product related to the epidemic. This includes, but is not limited to, masks, gloves, health and beauty products, hand sanitizer, soap, tissue, cleaning supplies, stockpiled grocery products, etc.

There are no refunds or exchanges on: wholesale purchases of discounted or pallet merchandise, seasonal, clearance, free, sale items, perfumes and any health, beauty, or personal care items.

ONLINE RETURNS

Our return policy for shipped wholesale merchandise lasts 14 days and covers replacement or credit for damaged, malfunctioning, missing, or misrepresented merchandise. You must send an email to mail@wlexperts.com with the following information:

  • What is your order number?
  • Exactly which item(s) need to be returned?
  • How many of each item(s) need to be returned?
  • What is the reason for returning each item?

After 14 days we cannot exchange or credit your wholesale purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

We offer a 30-day return policy for retail items purchased online and shipped from our store or warehouse. You may return the item within 14 days of the original purchase of the item for an exchange or refund. After 30 days, store credit may be issued if the item is in an unused, working condition.

You must send an email to mail@wlexperts.com with the following information:

  • What is your order number?
  • Exactly which item(s) need to be returned?
  • How many of each item(s) need to be returned?
  • What is the reason for returning each item?

Items that CANNOT be returned:

Perishable goods such as food, flowers, newspapers or magazines, health and personal care items, intimate or sanitary goods, hazardous materials, flammable liquids or gases.

Please do not send your purchase back to the manufacturer.

To return a product, mail all item(s) to 695 Red Oak Rd., Stockbridge, GA, 30281, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. You may also return eligible items in-store during our open hours, as long as items are within their return window of time.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

IN-STORE RETURNS

Large quantity, discounted wholesale products purchased directly from our warehouse are non-refundable. We may offer an exchange or partial credit for damaged, malfunctioning, missing, or misrepresented merchandise within 7 days of purchase.

We offer a 30-day return policy for items purchased at retail discount prices from our store or warehouse. You may return the item within 30 days of the original purchase of the item for an exchange or refund. After 30 days, store credit may be issued if the item is in unused, working condition. You must present your receipt with a return. If you do not have the original receipt, purchases may be found under your first and last name, phone number, or email within 30 days of the item's purchase.