Frequently Asked Questions

STORE INFORMATION

We carry a variety of different products, ranging from home goods to electronics and we are constantly adding new products to our store. Our stock of goods changes on a weekly basis, so we encourage all customers to come in to check out what new items and deals are in-store.

Wholesale and Liquidation Experts
695 Red Oak Rd
Stockbridge, GA 30281
(678) 284-9100

Our regular business hours are:
Monday to Saturday 9:00 AM to 8:00 PM
Sunday 12:00 PM to 5:00 PM

All employees and customers are required to wear face coverings that completely cover their nose and mouth at all times while maintaining physical distancing rules of at least 6 feet when inside the store. We respectfully ask customers to maintain these standards for the health and safety of everyone shopping at Wholesale & Liquidation Experts. We apologize for any inconvenience this may cause and thank customers for their understanding.

Due to our extremely low prices, products tend to sell out very quickly. In many cases we do not expect to restock specific items because they are a one of a kind offer.

We highly recommend all customers to take advantage of any deals they are interested in right away because we are limited to whatever supply we currently have.

We cannot hold products. All items are on a first-come first-serve basis and we are limited to the supply available on-hand.

We accept all major credit cards in-store and on our website.

We don’t accept EBT as of the moment.

ORDERING ONLINE

Due to the incredibly amazing deals we offer on our website we need to make sure that our operational costs are covered when processing orders to be shipped. The minimum helps us maintain a high level of service that all customers have come to appreciate.

Yes, a minimum of $25 for online purchases.

We try to make available the fastest and most inexpensive shipping to customers. Depending on the orders size, total weight, and destination, a variety of shipping options will be presented when checking out.

We primarily ship packages through the United States Postal Service (USPS), but may use other carriers if we deem that to be more economical and efficient overall for customers.

Orders placed before 1 PM (EST) will be shipped out the same day.

Typically orders will arrive between 3 to 10 business days depending on what service was chosen.

Please be aware that federal holidays, weather events, and other factors may alter the estimated arrival.

Shipping times are not guarantees, but gives customers a general range of when they can expect their orders.

Visit our shipping page to learn more.

  1. When checking out, it is preferred that customers enter a cellphone number to receive notifications that their order is ready for pick-up.
  2. After completing the online checkout, customers will receive an email and/or text message confirming their order.
    PLEASE NOTE: Orders will be ready for pick up the following business day. If you receive the second notification that your order is ready, you can come to pick it up. If you receive notification that your order is ready before the following day, it is fine to come and pick up the order.
  3. When an order is ready to be picked up customers will receive another notification by email and/or text message.
  4. Customers have 7 business days from the time they receive their notification to pick-up their order. Orders that are not picked up within the 7-day window will be refunded minus a 25% restocking fee.
  5. Once in-store, customers can ask any of our cashiers for assistance to pick up their order. Please present them with the name on the order AND the order number.
  6. A team member will retrieve and review the contents of the order to confirm that everything is correct with the customer. The customer will be asked to sign out and then be allowed to take the order.

LOYALTY PROGRAM

This program is for in store shopping only. Online shopping and in store points are not calculated together.

The loyalty program allows frequent shoppers to receive savings bonuses, based on how much they have spent with us. All loyalty members are members for life! For every dollar a member spends is a point earned. As members accumulate more points they will save more with their loyalty program discounts on their in-store purchases.

There are 4 levels of discounts: bronze, silver, gold, and platinum. For more information please visit our loyalty program page.

To get signed up, check with one of our team members when shopping in the store. We will ask for your email, zip code, and phone number.

At the moment loyalty points can only be checked in our store. We are working to get them accessible online in the future.

CONTESTS

To enter into a Wholesale & Liquidation Experts contest participants must be 18 years or older and fill-out a free entry ticket in-store.

New contests and winners are announced on our Facebook page. Typically contests will run for several weeks and winners are announced each weekend until all the announced prizes have been awarded.

Join our newsletter to stay in touch with all the latest news. Never miss out on all of our promotions and specials deals.

Winners must come into the store to claim their prize. You can speak with any of our store team members and they will help you with your prize.

RETURNS

We offer a 30-day return policy for items purchased at retail discount prices from our store or warehouse. You may return the item within 30 days of the original purchase of the item for an exchange or refund. After 30 days, store credit may be issued if the item is in unused, working condition. You must present your receipt with a return. If you do not have the original receipt, purchases may be found under your first and last name, phone number, or email within 30 days of the item's purchase.

 

We offer a 30-day return policy for retail items purchased online and shipped from our store or warehouse. You may return the item within 30 days of the original purchase of the item for an exchange or refund. After 30-days, store credit may be issued if the item is in an unused, working condition.

You must send an email to onlinestore@wlexperts.com with the following information:

What is your order number?

  • Exactly which item(s) need to be returned?
  • How many of each item(s) need to be returned?
  • What is the reason for returning each item?

Items that CANNOT be returned:

Perishable goods such as food, flowers, newspapers or magazines, health and personal care items, intimate or sanitary goods, hazardous materials, flammable liquids or gases.

Please do not send your purchase back to the manufacturer.

To return a product, mail all item(s) to 695 Red Oak Rd., Stockbridge, GA, 30281, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. You may also return eligible items in-store during our open hours, as long as items are within their return window of time.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our return policy for shipped wholesale merchandise lasts 14 days and covers replacement or credit for damaged, malfunctioning, missing, or misrepresented merchandise. You must send an email to onlinestore@wlexperts.com with the following information:

  • What is your order number?
  • Exactly which item(s) need to be returned?
  • How many of each item(s) need to be returned?
  • What is the reason for returning each item?

After 14 days we cannot exchange or credit your wholesale purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

MISCELLANEOUS

If you require any additional assistance please contact our customer service team.